Last updated: March 15, 2026
By accessing or using Lexi Connect (“the Service”), operated by Experience Email, LLC (“we,” “our,” or “us”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not use the Service.
These Terms apply to all users of Lexi Connect at lexiconnect.app and experience.email, including users who access the Service through the Shopify App Store or other marketplace installations.
Lexi Connect is an interpreted data feed for ecommerce teams. It connects to your ecommerce and marketing platforms — including Shopify, Klaviyo, Attentive, Meta Ads, Google Ads, and Notion — to deliver daily AI-powered cross-channel analysis, performance insights, and prioritized action items directly into your Notion workspace.
The Service includes:
You must create an account to use the Service. You are responsible for:
You may not share your account credentials with others. Each user must have their own account. Agency accounts with multi-brand access must be managed through the agency dashboard.
When you connect a platform (Shopify, Klaviyo, Attentive, Meta Ads, Google Ads, or Notion), you authorize Lexi Connect to access specific data from that platform via OAuth. You can review the exact scopes requested during each authorization flow. You may revoke access at any time by disconnecting the platform from the Connections page or revoking access from within the platform's own settings.
All platform connections except Notion are read-only. Lexi Connect does not write to, modify, or delete any data in your Shopify store, Klaviyo account, Attentive account, Meta Ads account, or Google Ads account. Notion is the sole destination where Lexi Connect creates and updates content (database rows for metrics, insights, and tickets).
Lexi Connect processes data as received from your connected platforms. We do not guarantee the accuracy, completeness, or timeliness of data provided by third-party platforms. Analysis and insights are generated based on available data and should be used as one input to your business decisions, not as the sole basis for action.
Morning Insights, ticket descriptions, and executive summaries are generated by AI (Anthropic Claude API). While we design our analysis prompts to produce accurate and actionable output, AI-generated content may contain errors or inaccuracies. You are responsible for reviewing AI-generated recommendations before taking action. We are not liable for business decisions made based on AI-generated content.
The Service depends on the availability of third-party platforms (Shopify, Klaviyo, Attentive, Meta, Google, Notion, Anthropic, Supabase, Vercel). Service availability and data freshness may be affected by outages, rate limits, or API changes at these third-party platforms. We are not responsible for disruptions caused by third-party service issues.
New accounts receive a free trial with full access to all features. No credit card is required to start a trial. Trial duration may vary based on your installation method. When the trial expires, you must select a paid plan to continue using the Service.
Plans are based on your monthly Shopify order volume. All plans include every feature — the only difference between plans is the monthly order limit. Plans are available in monthly, quarterly (10% discount), and annual (20% discount) billing terms.
Depending on how you installed Lexi Connect:
By subscribing, you authorize recurring charges to your payment method. We do not store complete payment card information on our servers.
Subscriptions automatically renew at the end of each billing period at the then-current rate. Your payment method will be charged automatically unless you cancel before the renewal date.
Each plan includes a monthly Shopify order limit. When your order count exceeds your plan's limit, daily analysis and Notion sync will pause until the next billing period or until you upgrade to a higher tier. You will receive notifications as you approach your limit. We do not charge overage fees.
You may upgrade or downgrade your plan at any time from the Billing page. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.
If payment fails, we will attempt to charge your payment method multiple times over a 7-day period. During this time, the Service continues in a limited state. If payment cannot be processed after the retry period, your subscription will be suspended.
You may cancel your subscription at any time from the Billing page. Cancellation takes effect at the end of your current billing period — you retain full access until then. After cancellation, your platform connections and configuration are preserved for 30 days in case you resubscribe. After 30 days, data may be permanently deleted.
We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied, request a full refund within 14 days of your initial purchase by contacting support@experience.email. Refunds are not available after 14 days. Subsequent billing period charges are non-refundable. Refunds are processed to your original payment method within 5-7 business days. For full details, see our Refund Policy.
You agree not to:
You retain all rights to your data. We do not claim ownership of any data you provide or that is collected from your connected platforms.
By using the Service, you grant us a limited, non-exclusive license to access, process, and store your data solely for the purpose of providing the Service — including generating analysis, insights, and syncing content to your Notion workspace. This license terminates when you disconnect your platforms or close your account.
Insights and analysis generated by Lexi Connect based on your data are delivered to you and become part of your Notion workspace. You own the output. We may retain anonymized, aggregate statistics (e.g., average processing times, feature usage counts) that cannot be traced back to any individual user or business.
You are responsible for ensuring your use of the Service complies with all applicable laws and the terms of your connected platforms, including:
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your information. Please review it carefully. By using the Service, you consent to the data practices described in the Privacy Policy.
Our commitment to service availability, support response times, and service credits for downtime is detailed in our Service Level Agreement (SLA). Paid subscribers are entitled to the remedies described in the SLA when uptime commitments are not met.
The Service — including its code, design, analysis engine, prompt templates, and documentation — is the intellectual property of Experience Email, LLC and is protected by copyright, trademark, and other applicable laws. You may not copy, modify, or create derivative works based on the Service.
“Lexi Connect,” “The Email Experience,” “E/X,” and associated logos are trademarks of Experience Email, LLC. You may not use these marks without written permission.
We may suspend or terminate your account if:
You may terminate your account at any time by canceling your subscription and contacting support to request account deletion. Upon termination, your right to use the Service ceases immediately. Data retention after termination is governed by our Privacy Policy.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that: (a) the Service will be uninterrupted, timely, secure, or error-free; (b) analysis, insights, or recommendations will be accurate or complete; (c) any errors in the Service will be corrected; or (d) the Service will meet your specific requirements.
AI-generated content (Morning Insights, ticket descriptions, recommendations) is provided as informational guidance and should not be relied upon as the sole basis for business decisions.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EXPERIENCE EMAIL, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
You agree to indemnify and hold harmless Experience Email, LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including the terms of connected platforms; or (d) your data or content.
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in Florida.
We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
If you have questions about these Terms of Service:
Email: support@experience.email
Experience Email, LLC